📊 KultraLab’s High-Performance Framework:
A global study of 15 retailers, across 156 high-performing store teams and 391,000+ behavioural evidence points, uncovered that the very best teams create six Key Moments which drive the right focus, behaviours and outcomes aligned with brand ethos.
A Key Moment is a focused activity that directly influences team motivation, productivity and performance. For example…
— Morning briefings that energise the team for the day
— Celebration ceremonies in the team to acknowledge success at the end of every week
There are 100s of these Key Moments and they can vary between companies, but the study showed that they can be broken down into 6 categories.